Privacy Policy

1. Introduction

Old City Walk ("we", "us", "our") operates the website oldcitywalk.pro and provides guided walking tours in Jerusalem's Old City. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or book a tour with us.

We are registered in Israel under company number 516218818, with our office at 18 Jaffa Gate Plaza, Jerusalem 9413102.

2. Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number
• Booking details: preferred route, date, number of guests, special requests
• Payment information: processed securely by third-party payment providers; we do not store full card numbers
• Technical data: IP address, browser type, device information, pages visited (via cookies, with your consent)
• Communications: emails and messages you send us

3. How We Use Your Data

We use your personal data for the following purposes:

• Processing and confirming tour reservations
• Communicating about your booking, including reminders and updates
• Responding to inquiries and providing customer support
• Improving our website and services (with analytics cookies, only if accepted)
• Complying with legal obligations under Israeli law

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Cookies

Our website uses cookies — small text files stored on your device. We use:

• Essential cookies: required for basic site functionality, including remembering your cookie preference
• Analytics cookies: optional cookies that help us understand how visitors use our site; these are only activated if you click "Accept" on our cookie banner

You can manage cookie preferences through our cookie banner or your browser settings. Declining analytics cookies will not affect your ability to use the site or book a tour.

5. Legal Basis for Processing

We process your data based on:

• Contract performance: to fulfill tour bookings you request
• Legitimate interests: to improve our services and communicate with customers
• Consent: for analytics cookies and marketing communications (where applicable)
• Legal obligation: where required by Israeli law

6. Data Retention

We retain booking records for seven years to comply with Israeli tax and accounting regulations. Contact form submissions are kept for two years unless a booking is made. Analytics data is anonymized and retained for up to 26 months.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encrypted connections (HTTPS), access controls, and secure payment processing through certified providers.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for analytics cookies at any time
• Lodge a complaint with the Israeli Privacy Protection Authority

To exercise any of these rights, contact us at walk@oldcitywalk.pro.

9. Third-Party Services

We may use trusted third-party services for payment processing, email delivery, and website analytics. These providers process data only on our instructions and in accordance with applicable privacy laws.

10. International Transfers

Your data is primarily stored and processed in Israel. If data is transferred outside Israel, we ensure appropriate safeguards are in place as required by law.

11. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal data from children. Parents booking tours for minors should provide their own contact information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.

13. Contact Us

For privacy-related questions or requests, contact:

Old City Walk
18 Jaffa Gate Plaza, Jerusalem 9413102
Email: walk@oldcitywalk.pro
Phone: +972 2 555 8818
Company Registration: 516218818